Refund policy

Last Updated: 28 May 2026

At Store Ninja, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

30-Day Return Policy

You have the right to return your order within 30 days of receiving your item.

To be eligible for a return, the item must:

• Be returned within 30 days of delivery.

• Be in its original condition.

• Include all original accessories, manuals, packaging, and components.

• Not show excessive signs of use, misuse, or damage caused by the customer.

We reserve the right to refuse returns that do not meet these conditions.

How to Request a Return

To initiate a return, please contact our customer support team:

Email: customerservice@storeninja.uk
Phone: 0800 862 0453

Please include:

• Your order number

• Full name

• Reason for return

• Photos (if the item is damaged, defective, or incorrect)

Our team will provide return instructions and the appropriate return address if required.

Refund Process

Once your returned item is received and inspected, we will notify you regarding the approval of your refund.

If approved:

• Refunds will be issued to the original payment method used during purchase.

• Processing times may vary depending on your bank or payment provider.

• Most refunds are completed within 5–10 business days after approval.

Shipping charges are generally non-refundable unless the return is due to our error or a defective product.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or you receive the wrong product, please contact us within 48 hours of delivery.

We may request photos or additional information to help resolve the issue promptly.

In such cases, Store Ninja will provide an appropriate solution, which may include:

• Replacement product

• Full refund

• Partial refund

• Exchange

Non-Returnable Items

For hygiene, safety, or legal reasons, certain products may not be eligible for return if opened or used, unless faulty.

This may include:

• Personal care items

• Consumable products

• Products specifically marked as non-returnable

Order Cancellations

Orders may be cancelled before shipment by contacting our support team.

If an order has already been processed or dispatched, cancellation may no longer be possible and the standard return procedure will apply.

Return Shipping

Customers may be responsible for return shipping costs unless:

• The item is defective.

• The item was damaged during transit.

• The wrong item was received.

We recommend using a tracked shipping service when returning items.

Contact Information

Store Ninja Europe Ltd

3150 Century Way
Thorpe Park
Leeds, LS15 8ZB
United Kingdom

Email: customerservice@storeninja.uk
Phone: 0800 862 0453

If you have any questions regarding returns or refunds, please contact our customer support team and we will be happy to assist you.