Shipping policy
Last Updated: May 28, 2026
Thank you for shopping with Store Ninja Europe Ltd. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website.
Order Processing
Once your order has been successfully placed and payment has been confirmed, our team will begin processing your order.
Please allow 1–2 business days for:
- Order verification
- Payment confirmation
- Order preparation
- Packaging and dispatch arrangements
- Tracking number generation
Once your order has been processed and dispatched, you will receive a shipping confirmation email containing your tracking information.
Delivery Times
After dispatch, orders are typically delivered within 7–9 business days.
Estimated delivery times may vary depending on:
- Delivery destination
- Courier operations
- Public holidays
- Severe weather conditions
- Customs inspections (where applicable)
- Other circumstances beyond our control
While we strive to meet estimated delivery times, they should be considered estimates only and are not guaranteed.
Shipping Confirmation & Tracking
As soon as your order has been dispatched, you will receive a confirmation email containing:
- Tracking number
- Courier information
- Tracking link (where available)
Please allow up to 48 hours for tracking information to become active after receiving your dispatch confirmation.
Shipping Destinations
Store Ninja Europe Ltd currently delivers to customers within the United Kingdom and selected international destinations where available.
Shipping availability may vary depending on your location.
Delays
Occasionally, delivery delays may occur due to circumstances outside our control, including:
- Carrier delays
- Adverse weather conditions
- Customs processing
- High seasonal demand
- Public holidays
Store Ninja Europe Ltd is not responsible for delays caused by third-party shipping providers once an order has been dispatched.
Incorrect Shipping Information
Customers are responsible for ensuring that shipping information is accurate and complete at the time of purchase.
Store Ninja Europe Ltd cannot be held responsible for delays or delivery issues resulting from incorrect or incomplete shipping details provided by the customer.
Lost or Damaged Packages
If your package is lost, damaged, or arrives in unsatisfactory condition, please contact our customer support team as soon as possible.
We will work with the courier to investigate the issue and determine an appropriate resolution.
Contact Information
Store Ninja Europe Ltd
3150 Century Way
Thorpe Park
Leeds, LS15 8ZB
United Kingdom
Email: customerservice@storeninja.uk
Phone: 0800 862 0453
If you have any questions regarding shipping, delivery times, or tracking information, please contact our customer support team.