Terms of service

Last Updated: May 28, 2026

Welcome to Store Ninja Europe Ltd. These Terms of Service govern your access to and use of our website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms of Service.

1. Company Information

Store Ninja Europe Ltd

3150 Century Way
Thorpe Park
Leeds, LS15 8ZB
United Kingdom

Email: customerservice@storeninja.uk

Phone: 0800 862 0453

2. Acceptance of Terms

By visiting our website and/or purchasing products from us, you engage in our service and agree to be bound by these Terms of Service, including any additional policies referenced herein.

If you do not agree to these Terms, you must not use this website.

3. Eligibility

By using this website, you confirm that:

You are at least 18 years old or have permission from a parent or legal guardian.
You are legally capable of entering into binding contracts.
All information you provide is accurate and complete.

4. Products and Services

We strive to ensure that product descriptions, images, pricing, specifications, and availability are accurate.

However, we reserve the right to:

Correct errors or inaccuracies.
Modify product information without prior notice.
Limit quantities available for purchase.
Discontinue products at any time.

Product images are provided for illustrative purposes and may vary slightly from the actual product.

5. Pricing and Payments

All prices displayed on our website are shown in the applicable currency and include VAT where required by law.

We reserve the right to change prices without prior notice.

Payment must be received and authorized before an order is processed and dispatched.

6. Order Acceptance

Once an order is placed, you will receive an order confirmation email.

This confirmation does not guarantee acceptance of your order.

We reserve the right to cancel or refuse any order for reasons including but not limited to:

Product unavailability
Pricing errors
Suspected fraudulent activity
Violation of these Terms

If payment has already been collected, a refund will be issued where applicable.

7. Shipping and Delivery

Delivery estimates are provided for convenience and are not guaranteed.

Store Ninja Europe Ltd shall not be liable for delays caused by:

Couriers
Customs procedures
Weather conditions
Force majeure events
Circumstances beyond our reasonable control

Risk of loss transfers to the customer upon delivery.

8. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

Customers generally have 30 days from delivery to request an eligible return, subject to the conditions outlined in that policy.

9. Intellectual Property

All content on this website, including but not limited to:

Logos
Images
Product descriptions
Graphics
Videos
Text
Website design

is the property of Store Ninja Europe Ltd or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

10. User Conduct

You agree not to:

Use the website for unlawful purposes.
Attempt to gain unauthorized access to systems or data.
Interfere with website functionality.
Upload malicious software or harmful code.
Misrepresent your identity.

Violation of these provisions may result in termination of access and possible legal action.

11. Limitation of Liability

To the fullest extent permitted by law, Store Ninja Europe Ltd shall not be liable for:

Indirect damages
Incidental damages
Consequential damages
Loss of profits
Loss of data
Business interruption

arising from your use of the website or products purchased through the website.

Nothing in these Terms excludes liability that cannot be excluded under applicable law.

12. Disclaimer

The website and services are provided on an "as is" and "as available" basis.

We make no guarantees regarding uninterrupted availability, accuracy, reliability, or suitability of the website for any particular purpose.

13. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the content, privacy practices, or policies of third-party websites.

Accessing third-party websites is at your own risk.

14. Privacy

Your use of the website is also governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect and process personal information.

15. Changes to These Terms

We reserve the right to modify these Terms of Service at any time.

Updated versions will be posted on this website with the revised effective date.

Continued use of the website after changes constitutes acceptance of the updated Terms.

16. Governing Law

These Terms of Service shall be governed and interpreted in accordance with the laws of England and Wales.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Contact Information